When you first start your business of renting commercial moonbounce units, you will likely want to do everything you can to make sure that your investment is secure. Unfortunately, as time goes on, bounce house owners tend to be a bit more lax when it comes to their units. They get used to the unit and they forget how much it cost to purchase it and so they often store their mood bounce improperly. This can mean that the bounce house needs to be repaired or replaced far sooner than it should have to be.

First things first – let’s talk about improperly packaging your bounce house. It is important to make sure when you have deflated and taken down the unit that all of the sides have been completely drained of all air. Make sure there is absolutely no air left in the unit and the best way to do this is to deflated as much as possible using the blower and then to roll it up, constantly squishing it, to make sure any excess air is removed. Many of the units fold up, but some of them go into a tube. Make sure you know how to properly fold or roll your unit before you start renting it out. You should also make sure to put the commercial moonbounce back in the same bag that it came in, but you can’t stay in the same bag, it’s likely that you did not fold the unit correctly.

Some bounce house rental owners say they want to keep their bounce houses outside when they’re not using them because they do not have much room in their homes. This is not a good idea. Even when it is deflated, a bounce house can be damaged by harsh elements. If your bounce house is rained on, even in its bag, that can create a heavy amount of mildew and decay. If you plan on storing your unit outside because you do not have enough room in your house, make sure you have it in some sort of enclosed structure that animals and elements are not going to be able to get inside of. Remember: the more care you put into making sure that your bounce house is thoroughly taking care of when it is deflated, the longer your bounce house will likely last.

Any savvy business owner knows that the best way to ensure that you have a successful business is to have a good reputation. A reputation is more valuable than any product that you could rent or any high quality commercial moonbounce that you could purchase. Keeping a good reputation is paramount if you want your business to succeed. But what happens when something goes wrong? What happens, and what do you do, if your business reputation has taken a downturn.

Identify the Problem

The first thing any business owner should do is to identify how things started to go badly. Thanks to today’s social media it’s a lot easier than it used to be to find a disgruntled client. Trace things back, and feel free to contact people who are against your business and to politely ask them if they have any information, and figure out exactly who started the negative discussions about your business.

Once you’ve learned who has a problem with your commercial moonbounce rental business, you can then contact them directly. Remember to speak calmly and rationally with the person and to give them a great deal of respect, even if they are not giving it back to you. Ask them why they have a problem with your business. Identify the exactly problem and then try to quickly come up with a remedy. If they are rightfully unhappy with your business it is polite to offer a refund. If they are upset because the bounce house was not as good as they wanted it to be, offer to set up another commercial moonbounce for them free of charge. If you’ve made them happy they will likely rescind their complaints about your business.

There are times, however, when a person may be disgruntled for no valid reason. It is still important to speak with them calmly, but it is also important to make sure that you are firm in your politeness. Explain that you would like to help them and that you want them to be happy with your services, but be clear in telling them that whatever they are upset over is nothing you had control over. If they continue to malign your commercial moonbounce rental business, go viral. Post respectful comments on your social media sites about the situation and explain that your side of the story. People are generally smart enough to make their own decisions.