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When a Customer Damages Your Inflatable Equipment

Posted By : Gary Simon Date Created : November 28th, 2011 Date Updated : May 29th, 2018

Adventure Interactive CourseYour business’ inflatable equipment is not only a major financial investment; it is also your livelihood and an important, if not critical, source of your income. Damage to your equipment can cause your business to suffer significantly, both in lost business during the time the equipment is out of service to the actual cost for necessary repairs.

While you and your staff may be following all inflatable safety guidelines to the letter, when you leave equipment in the hands of a customer you have little control over how they will treat your products. However, you do have a few options in the event that your equipment is returned damaged by a customer.

Many times it is advisable to simply accept the fact that accidents do happen and release your customer from any payment of damages caused by accidental events. Many inflatable companies assume that if the equipment is being used properly and all inflatable guidelines and rules are being followed properly, the customer cannot be held at fault for any damage that may occur. This type of understanding will go a long way in establishing a relationship with your customer and building confidence in your business.

Some inflatable companies offer a damage waiver fee to customers. This fee is generally somewhere around 10% of the rental fee. The customer will pay this up front to cover any liability resulting from accidental damage to the rental equipment. Generally exclusions to this do apply, including intentional damage or misuse, rips or tears from sharp objects, or theft. This type of insurance will protect your products from accidental damage, while also making your customers feel more protected.

It may occur that you do find that your inflatable equipment was not properly handled by the customer, or even that it was maliciously damaged. In this case you should hold the customer responsible for the damage. This type of unfortunate scenario should always be written into the fine print of each customer’s contract to protect your company and your equipment. The customer will then be liable for all damages and the resulting expenses.

Of course in some cases it may be difficult to prove whether damage to the equipment was accidental or from misuse. While some instances may be obvious, such as sharp jagged rips or tears in the equipment or animal damage, often a little investigative work may be necessary. Examine your equipment carefully after each event. Make note of any damage and photograph this for documentation purposes.

In most situations your clients will treat your inflatable equipment with care and take due diligence in following the usage guidelines that you lay before them. Make sure you provide them with this information both verbally, as well as written. It is also advisable to have the customer sign a form listing that they understand the rules for using the equipment and agree to adhere to them.

Keeping your inflatable equipment safe from damage will ultimately save you money, hassle and animosity toward customers.

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What to Do With Old or Damaged Inflatable Equipment

Posted By : Gary Simon Date Created : November 12th, 2011 Date Updated : May 29th, 2018

All In One ChallengeSo you have been in the inflatable business for some time and your equipment, despite extra loving care, has seen betters day and is beginning to really show its use. Customers who hire you are of course looking for top of the line inflatable equipment, free from damage, excessive patching and just looking overall run-down. Using old and worn looking equipment can be detrimental to your company’s image, and your ability to retain customers.

You can certainly repair your inflatable equipment, either yourself or through a professional service, depending on the extent of the damage and the level of wear and tear. Repairs such as removing and replacing worn out panels, window and netting replacements, replacement buckles and zippers are all feasible and should definitely be done to prolong the life of your equipment.

However, there will eventually come a time when you have exhausted all of your options for repairing your inflatable equipment. If your equipment is still in fairly decent and usable condition you can try to sell the equipment to another company. New startups particularly tend to be interested in these types of low investment products. You can post an ad or notice on one of the inflatable forums such as

If your inflatable has exhausted its life and is no longer safe or sellable, you will want to scrap it. Holding on to this type of equipment is not only a hazard for your business, having unsafe equipment in your inventory, but also a tremendous space hog. Once you have exhausted your options for repairing, selling or trading in the equipment it is best to let it go and focus on new inflatable products that your company can offer to your customer.

By treating your inflatable equipment properly it will last for year and years. When the time comes for you to retire a piece of equipment you will find that the market has a wide variety of inflatable products that you can purchase, which will give your company the image you want to present, while also giving you one more selling point for your services.

There are many factors to consider when you begin searching for replacement equipment. Make sure that you do your research before committing to a purchase. When you begin to consider replacement equipment keep your customer in mind. Rather than just going with the equipment that you think looks cool, consider any customer requests that you have received in the past. Have there been a large number of customers making the same requests?

You may also want to contact some of your customers and ask for their opinion. Devise a short survey to do this, which can be done via phone, email or mail. Taking their opinions to heart before you finalize a purchase will only benefit your business and your company in the long run.

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