Unhappy Customers and Your Business
When you first purchase moonwalks for sale, there are a lot of things that you have to think about. First you have to think about which type of moonwalk you purchase, then you have to think about your charging and advertising methods, and, of course, transportation. But one thing that many people don’t automatically think about when they’re dealing with starting their own business is thinking about customer service. Customer service skills are what keeps people coming back to your business, and while getting new clients is a great thing, having recurring customers is even better. But not everyone can be made happy easily, which is why it’s important to do a bit of research and to figure out how you’re going to deal with unhappy customers should you happen to have some.
Dealing with happy clients is easy, and it’s easy to get used to hearing great things about your business. But there will always come a time when you have to deal with an unhappy client. And the situation may be because of a number of reasons. What types of complaints could they have about the moonwalks for sale you purchased? Maybe they thought they were too dirty, or maybe they were unhappy with the prices, or maybe they were frustrated that your delivery guy showed up ten minutes late. You can’t make everyone happy all the time, and sooner or later you’ll find a customer that you simply can’t make happy.
There are three steps that you need to remember when dealing with any unhappy customers: assess, apologize, and repair. First you need to assess the situation. You have to figure out what the problem is before you can even begin to repair it. Make sure you speak calmly and in a soft voice with your client about the moonwalks for sale that they rented. Don’t patronize them and whatever you do, don’t raise your voice. Find out what the problem is and make sure you thoroughly understand it.
Once you know what the problem is, it’s time to apologize. Apologize as many times as you need to in order to help the client calm down, but never apologize without telling them how you’ll fix the situation. Apologies are nice, but clients want action. Offer them a free Moonwalk, or offer them a return of part of their money. You can even ask the customer what would make them happy as well, and between the two of you, you should be able to come up with an idea that will make both of you happy.