Any savvy business owner knows that the best way to ensure that you have a successful business is to have a good reputation. A reputation is more valuable than any product that you could rent or any high quality commercial moonbounce that you could purchase. Keeping a good reputation is paramount if you want your business to succeed. But what happens when something goes wrong? What happens, and what do you do, if your business reputation has taken a downturn.
Identify the Problem
The first thing any business owner should do is to identify how things started to go badly. Thanks to today’s social media it’s a lot easier than it used to be to find a disgruntled client. Trace things back, and feel free to contact people who are against your business and to politely ask them if they have any information, and figure out exactly who started the negative discussions about your business.
Once you’ve learned who has a problem with your commercial moonbounce rental business, you can then contact them directly. Remember to speak calmly and rationally with the person and to give them a great deal of respect, even if they are not giving it back to you. Ask them why they have a problem with your business. Identify the exactly problem and then try to quickly come up with a remedy. If they are rightfully unhappy with your business it is polite to offer a refund. If they are upset because the bounce house was not as good as they wanted it to be, offer to set up another commercial moonbounce for them free of charge. If you’ve made them happy they will likely rescind their complaints about your business.
There are times, however, when a person may be disgruntled for no valid reason. It is still important to speak with them calmly, but it is also important to make sure that you are firm in your politeness. Explain that you would like to help them and that you want them to be happy with your services, but be clear in telling them that whatever they are upset over is nothing you had control over. If they continue to malign your commercial moonbounce rental business, go viral. Post respectful comments on your social media sites about the situation and explain that your side of the story. People are generally smart enough to make their own decisions.