In an ideal world everything would go right 100% of the time. Unfortunately we do not live in an ideal world and things go wrong all the time. Many times the things that go wrong are small things that can be easily fixed, but sometimes larger things go wrong and we find ourselves worried and confused about what to do next. Once you make the difficult decision to start your business, and have decided which house to get from the moonbounce manufacturer, you’re well on your way to having a great business.
But what happens when things go wrong? Things can go wrong in a variety of ways, including small or large things going wrong when you are setting up or taking down your bounce house, or small or large things going wrong in your business. Today, let’s talk about what you should do if something goes amiss when you’re trying to set up, or take down, a bounce house. How do you handle situations when things go wrong?
What Went Wrong?
Before you start to panic you need to make sure that you know what, exactly, has gone wrong. Take the time to do some serious research about the situation and try to figure out what has happened. If you’re talking about a problem when you’re setting up your inflatable than you have a few things to look at: the power source, the inflatable itself, or the blower. Start by looking at each item thoroughly. If the problem makes itself known quickly than you can fix it and move on. But what happens if the issue doesn’t resolve itself immediately? If this happens then you still have a few options. It’s likely that you purchased more than one inflatable from the moonbounce manufacturer, and if you live close enough you should be able to get the inflatable to the location in enough time to keep the party from being a bust. Some business owners even keep a spare in their trailer all the time for situations just like the one described.
If you can’t get the inflatable to set up correctly than you have one option left: a refund and an apology. Offer the client a full refund and apologize profusely about the problem. Offer to contact another local bounce house business and to pay for any extra fees that the spur-of-the-minute timing may incur. While this takes money from your pocket, it helps to keep your business reputation intact, which is definitely more important in the long run.