The motto of any business owner, and the Boy Scouts of America of course, is to be prepared. Unfortunately, far too often brand-new business owners do not realize exactly what being prepared means and wind up in over their head. For instance, what happens if you have an event on Saturday and set up the unit for a party on Friday only to discover that there is a huge hole in your inflatable and that it will not be able to be used for the event?
There are a few different solutions to this problem. The first solution is to make sure you purchase enough inflatables for sale to have one as a constant backup. This unit should only be pulled out when necessary and is the perfect way to help you to avoid this type of sticky situation. But what do you do if you did not think ahead and have not purchased an extra bounce house unit?
The first option is to contact the client and to explain the situation while assuring them that you offer them a refund. Now, many business owners believe that simply offering a refund is enough to make the clients happy but the truth of the matter is when you are dealing with parents who were looking forward to using the bounce house to help distract the children during a party or event, simply offering a refund is not enough. Instead of just offering a refund you may want to contact another local bounce house business owner.
When there is simply not enough time to purchase new inflatables for sale to help cover your sticky situation, asking another local business owner to help may be the best idea. Explain to the business owner that you are in dire need of a unit and that you will pay full price for the unit – even if this means paying money out of your own pocket. It is never fun to pay out of your own pocket but it is much better to lose a bit of money than to lose one client, and therefore potentially thousands of clients, for good. Remember: the best option is to always have a backup inflatable unit ready to go just in case the unthinkable happens.