One of the great things about today’s modern society is the fact that it is easier than ever before to get your business noted. Thanks to websites like Facebook and Twitter it is now easier than ever before to get thousands of people to notice your website in only a few short days. Unfortunately with the good always comes the bad, and when it comes to social media the bad is basically when someone decides to attack your business using social media. You may find that they leave negative comments on Facebook, or that they blast your business on Twitter. The last thing you likely thought about when you were looking for a commercial moonwalk for sale was how you were going to handle situations like this.
Identifying the Issue
The first thing you need to do whenever anyone is attacking your business on a social media website is to identify the issue. You first need to figure out if the person that is attacking you has a legitimate reason to be upset or not. For instance, a client who did not receive the bounce house that they paid to rent on time may have a legitimate reason to be upset with your business. A competitor who is simply trying to make you look bad in front of other potential customers, however, does not. It is up to you to first make sure that you accurately identify the issue so that you are able to handle it appropriately.
If the person leaving bad comments has a legitimate reason to be upset, it is up to you as a business owner to soothe them. There are many different ways you can do so, and the answer as to how you will soothe each customer depends upon a number of different things. The most important thing when it comes to social media is to make sure that you answer the customer in the very same public forum that they are using to contact you, such as Facebook or Twitter. Answer them publicly so that other potential clients can see that you do take your business, and your clients happiness, seriously.
However, if the person leaving bad comments is simply trying to make you look bad and has their own commercial moonwalk for sale, there are two different approaches you can take: to react or not. If you react make sure you do so in a polite way. You can be a bit with if you want, but make sure you give a businesslike reaction. Many business owners, however, choose to ignore, or simply delete, negative comments that have no reason to be on their social media page. Just make sure that if you do simply delete the comment you explain why you delete the comment to your other readers, i.e. you want to keep the page full of positivity.